by Nora from Wellesley, MA 02482
Pierre listened carefully to the back story of my car's troubles and worked with what I'd told him to quickly identify what the trouble was. Once found, he very quickly found a way to make the car start up again, but warned me that he'd only been able to create a temporary fix; I should get it to a Subaru mechanic for a complete fix. He tested all the car's systems, gave me a very complete explanation of what he'd found, and urged me to be very careful to get the car fully repaired before I try to drive it any farther than the specialized mechanic's bay. He engendered trust, and I'm very grateful to him.