Shay arrived 10 mins ahead of time, and got right to work. He very patiently answered all of my questions, and the car is running great. I would highly recommend Shay, and will definitely use his services again!
Breck showed up on time in pouring rain and fixed the car as promised. I offered to postpone because of the rain but Breck did it professionally in half the time and even gave the car a safety inspection. The repair was excellent, the parts fit, the pump is working, no leaks, no hassle, I am happy. This is the way to go. Thank you Breck!
Breck was sent as a replacement mechanic for my original morning booking that was a no show. He arrived on time, with all tools and parts needed for the job. Unfortunately, he was unable to get authorization for additional parts and was forced to spend a very long time on the phone to get authorization to update my quote and purchase an additional part for the job. He did not have everything needed at first (he was covering last minute for thr no show), but he got things squared away quickly. He is very bright and professional, and answered all my questions thoroughly. His customer service skills are excellent. Unfortunately the company was horrible. They are very difficult to contact, and I know this because I spent over an hour.on hold with them to get to a representative. Once I got someone, they were helpful. It was December 26th, so I can understand being understaffed, but had this been an urgent repair, I would have been in trouble.
Breck made the entire service a pleasure. If only they would stock their mechanics better, he would have completed the job much sooner. He stayed as long as it took to get the job done, and let me take a test drive before I even had to pay!
I would only use your mechanic.com ever again because Breck is one of their finest mechanics.