by Andy from San Carlos, CA 94070
Whitney Ortiz was absolutely great. He was friendly, efficient and most importantly, professional. He arrived on time and was removing parts within 10 minutes of arrival. Whitney was very knowledgeable on replacing the timing belt/water pump on our '02 Sequoia as he had already done a few on the exact engine in the past few months. Interestingly enough, he also described a few of the problems he had encountered with the water pumps he had previously installed and sure enough, he encountered a defective O-ring on the water pump. Not a problem though as he replaced the defective new O-ring with the original O-ring and everything was all fixed. This did take about an extra 45 minutes but if Whitney had not let car idle for 15 minutes after installing the new water pump O-ring - I would have found out the hard way that there was a leak in the water pump. I'm glad Whitney has thorough and knew to test the new water pump system the proper way before leaving for the day. Bottom line - I will use Whitney for all my car repairs moving forward.