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This was my first time trying out yourmechanic and Theodore made it a pleasure. I wasn't sure what to expect, and what I got was the feeling of having a family friend come out to work on my car. I look forward to scheduling further repairs/maintenance as they come up.
On time and super quick!
John earned my trust as a professional. He was honesrt and transparent, diligent and goes above and beyond to save me the money. He invested his own extra time and didn't ask for extra pay. John replaced one of the front struts on my minivan. A strut stick to a wheel bearing and corroded to the point where it was almost impossible to disconnect it without breaking the bearing. Thanks to John's patience and hard work he was able to disconnect patiently and slowly instead of hammering it off. Saved me the money at the expense of his own time. He also did a free car inspection and explained the inspection outcomes in detail. The work took way longer than scheduled and John worked at night to keep up with the schedule and don't break other customers' trust. He was driving my van away to save neightborhood from the noise. John earned my trust and I will definitely work with him again
John was knowledgeable and helpful.
diagnosed my issues and cleared the engine warning light
Professional and direct. When the initial computer diagnostic didn’t show the main issue with my vehicle, he found the issue under the hood in minutes.
Casey was very friendly communicative and helpful. While doing the oil change, he gave me several tips on doing the oil change at home myself and explained every steps. He gave me a call before his departure to let me know that he has left the place, but due to the traffic he arrived at my office 45 mins later to the appointment time. It would have been nice if I had some heads up about it before I called him 5 mins after the appointment time to see where he was at. During the call he let me know that he'd get to my office in 20 min, and arrived 40 min after that call. Well, I guess to be fair there was bad traffic and he had left his place 40 min prior to the appointment time and the office building was a little bit tricky to find. Anyways, after his arrival the oil change was completed in timely manner and overall everything else was very satisfactory.