He seemed very knowledgeable and got right to diagnosing the problem. He also checked all fluids and did basic "check-up" on engine. When finished, he explained to me what he found as the problem and gave me my options. I was impressed that there was no "hard sell" involved; he just gave me my options.
Aside from being a bit late Sam was extremely knowledgeable and helpful. He got right to work and saw the job through to completion. Sam even went as far as making tiny adjustments so that my friction point and pedals felt right.