He came to check on reinstalling a belt that was town. It was determined that the water pump was frozen. The Vin. number indicated that it was a 2.2 engine but the name tag in the hood and the vehicle info showed that it was a 2.0 motor. He called the office and they insisted it was a 2.2 motor. The motor IS A 2.0. We pulled the diagram of on the web and verified it was a 2.0. The office said because the Vin indicated 2.2 the could not work on it. I worked for Ford and know Vin are not always correct. I am very disappointed in the overall service!!