He came to check on reinstalling a belt that was town. It was determined that the water pump was frozen. The Vin. number indicated that it was a 2.2 engine but the name tag in the hood and the vehicle info showed that it was a 2.0 motor. He called the office and they insisted it was a 2.2 motor. The motor IS A 2.0. We pulled the diagram of on the web and verified it was a 2.0. The office said because the Vin indicated 2.2 the could not work on it. I worked for Ford and know Vin are not always correct. I am very disappointed in the overall service!!
He was available a little bit early, this was good for me. He was prepared, professional and friendly Took time to explain situation, and we made tentative plans for more work, based on need. I was able to view the old parts, can't usually do that at a shop.
I chose this service because of price (the estimated cost, which is what I Paid! ) and the convenience. I had one shop (the same one) estimate the cost at $450 then 2 days later estimate $650. I saved nearly $400! (engine mount replacement)
I have already started recommending Keith and the service.