I have over 36 years of experience as an automotive technician. I've worked and trained with Ford, Chevrolet, Dodge, Isuzu, Mazda, and Daihatsu on both gasoline and diesel engines. I've had a passion for automotive repair my entire life and love applying my knowledge to getting customers' cars back up and running!
Robert is currently not taking new appointments.
My initial (self) diagnosis about my oil leak was incorrect, so the visit turned into an inspection. I'm not a mechanic, but I'm an engineer and am fairly mechanically inclined. Robert was very nice and professional and he seemed happy to answer any questions I had while I helicoptered around the car in a mostly unhelpful fashion. The inspection covered a couple of other concerns I had with the car, and I have a much better idea on what actions need to be performed now. The proper repair service was recommended and quoted at the end of the inspection and I have already booked Robert again to do the followup work.
This was my second encounter with Robert and he's a true gent and joy. Unfortunately, my vehicle's problem couldn't be fixed by him; turns out a new or rebuilt transmission is in my future, but should I ever need YM again, Robert's the guy I want to see tending to my car.
I admit, I was a bit nervous trying out your services (just sounds too good to be true!) but with Robert's help and results, I can't help but have your services in mind in the future. Robert was courteous enough to give a call about a half hour in advance, and upon arrival. He went over the expected services for the day, and addressed any concerns I had about my vehicle. True to his word, Robert finished in a short amount of time, went over his findings and results, and even gave some recommendations about repairs needed in the future. Overall, he was extremely knowledgeable, informative, and professional. Couldn't have made it less painless.
Robert is my go to guy when I need help with one of my vehicles. He does great work and is so honest, which is what I value. Wish I would have found him years ago!
Excellent customer service. Phoned when he was on his way. Presented his card upon arrival. Worked until job was finished. Dressed in appropriate uniform and did not leave any mess at end of the job.
Robert arrived on time and found that rear pads and rotor were good so did not replace. Replaced front rotor and pads and found couple of other issues with solutions. Very happy with his work.
Robert was awesome! He arrived on time, was thorough and delivered to us the news we hoped to hear - that the car was in excellent condition and ready for purchase!
Very thorough, came on time. Very detailed. Let me know that nothing was in immediate danger of breaking, but did submit a quote for things that were breaking down. He even told me that the last place I went to did something wierd to my brakes, but that it was an amateur mistake and it's not very harmful, but I should still get that fixed when I can. He definitely knew his stuff. I will definitely be doing some price shopping, but if I come back I'm definitely booking Robert again. It's nice to have someone working on my car that I can trust from the get go. And honestly, the quote didn't even seem that bad.
Rarely have I dealt with anyone in any business that was as knowledgeable, professional, courteous and conscientious regarding my time as well as his. Did we encounter some problems with vendors etc? Yes - but Robert handled it like a pro and communicated any and all issues as soon as they arose. To me, I always expect a problem or 2 to arise in a transaction but it's how the business responds to these, as well as how well they perform their service, that I use to rate a business. Robert, you and Your Mechanic, my only regret is I can only give you a 10!
Mr. Hall was very professional, very prompt, and very nice. Mr. Hall was very honest and trustworthy. felt very comfortable with his opinions on what was wrong with my truck and what needed to be done so it would run better. Very happy with your service.
Robert Hall is an extreme professional mechanic. He knew exactly what he was looking for when he diagnosed my car problem.He completed the repair in the time he said he would.Would have been sooner if he hadn't answered my many questions.A real gentleman. If I ever need my car serviced again by Your Mechanic, I hope its Robert again.I totally trust his judgement and work.I thought I was a fanatic about doing things right,but I think Robert out shines me in that department.
Replaced serpentine belt and tensioner in about an hour, very quick and knowledgeable. Also made some reccomendations on what services are needed next. I would use him again.
Robert was very professional and knowledgeable. He took his time and throughly checked the car out and provided recommendations. We will for sure request him again if he's available.
Robert is a fantastic and very knowledgeable Mechanic that has years of experience that todays Technicians do not have! I am speaking from over 35 years of Automotive, Navel and Aeronautical engineering experience. If you are looking for a Mechanic that is honest and knowledgeable. Robert's your guy hand down!!!!
Though Robert's computer analysis wasn't able to recognize the problem, Robert was very quickly able to manually diagnose the long-standing issue and repair it. He accomplished what other qualified mechanics (from another company) should (I believe) have been able to...through simple experienced troubleshooting...and that was narrow the issue down to the replacement of a fuel pump relay! Thanks very much, Robert!!!
An incorrect part was shipped, Robert handled a followup the next day in a quick upbeat manner. A service person that handles an unusual set back in this way is a top notch professional, much appreciated.
Robert was late only due to the fact that he had been dispatched to the wrong address. Otherwise I was completely satisfied with every aspect of Roberts work and professionalism.
There were some issues regarding the "fixed" price and some changes that were not clear to me. I think that before you guys quote a fixed price, you should consider all possibilities before committing. When the price changed by more than doubling, I became concerned that this may be a scam. In other words, you should strive to be clear and transparent, so the customer does not feel like there's something 'sleezy' going on.
Robert showed up on time and was very patient and courteous. I had no idea this service existed and was nervous at first but Roberts friendly persona quickly eased that. He did a wonderful job and I love my new vehicle - oh yeah, he's kid friendly which makes him a pick if you have children running around screaming their heads off.
This was awesome. Robert was here right on time and so knowledgeable about automobiles. My service was complete and with a smile!! This is how I will have my car worked on from now on. Robert was great and friendly. A great experience!!!!!
Robert is an AWESOME MECHANIC! I'm truly happy what he have done to my truck! Truly happy! Now I can enjoy my AC without heating the engine. I would DEFINITELY RECOMMENDED ROBERT to anyone! Great job and very professional!
Robert was great! Very professional. After the service was done my check engine light came on and he back to check it out and fix it. I'm very satisfied with the service. Thanks Robert!
First, the ease of maneuvering through the website was on point. A call to customer service about a typo I did before I hit the submit button, was fixed in a matter of minutes. Now on to the review of "My New Mechanic"..Robert. I will try to make this short. I run a non-profit organization for youth, running kids to and fro. So my suburban is a BUS and a MUST. Robert not only came and did the required work, he let me know some other issues that my vehicle was having as well. Very professional, work was done in timely manner, and OMG!!...you could not even tell that a mechanic had just finished working in my driveway!!NEAT AND CLEAN. I will definitely be making another appointment for my suburban with Robert. Thanks Your Mechanic!!
I gave Mr. Hall's business card to a co-worker as soon I arrived to work (which was the same day of the repair). My car is running just as it was before and the fact that he repaired the car in a timely manner outside of my home made my experience better! My uncle, who is a chronic complainer, watched Mr. Hall as he worked on the vehicle. He was so impressed with Mr. Hall's service and professionalism that he asked me if there was a way to write a good review!
I am extremely happy with Roberts regard for customer satisfaction. His housekeeping, mechanical, & overall performance, were performed without flaw. I would consider him a vital asset to your company. I'm equally impressed with the expeditious means that occurred when a question arose about the invoice. I'd forgotten about an upgrade I requested, Robert called an associate, 2 minutes later it was done. I'm not sure I'm happy with the price, however, I'm not saying I'm not, as I haven't researched the cost of synthetic oil. If you want great service with convenience, ask for Robert.
Robert was on time, communicated what he was going to do, and promptly went about his business. He completed what I knew to be a difficult job in a real timely manner. Robert is a credit to "Your Mechanic" Not only would I use Robert again, I will strongly recommend him to family and friends. AAA+
Very professional and polite. Appreciated his honest opinion ! Having transmission issues and wanted to do a full inspection to decide if it is worth repairing. Thanks!
I'm not very good at writing these reviews but certainly believe this experience demands one. I our ability to log on to "My Mechanic" choose an appointment time, describe your cars problem, have a quote and expect it all to come together. But it does! This is a wonderful concept and I am very pleased with my first experience.
This experience was awesome.. I took my truck to shop about two weeks ago they told me I had a problem with my a/c compressor but when Robert took a look at my truck he found a different problem my clutch fan,belt and he made the right repairs. he did a great job was very professional and honest that goes a long way with me.. thank you
Robert showed up on time and was very thorough. He diagnosed the problem and let me know that my alternator maybe going out. I have made an appointment with him for this coming Monday to complete the service. I appreciate the details and quote for the upcoming service.