my first experience with yourmechanic was very good. Adam came on time and check the issue, he then told me about the issue and what we need to fix. He kept me informed about what he is doing and provided the estimates and gave me best possible option. My car is now running smooth. Hard to get such level of honesty nowadays. Must recommend to all who are been looted by most service centers. Thanks Yourmechanic team and Adam.
He was great! he knew what he was doing? He did his job quick! He was well on time, and very patient. He told my husband everything he needed to know about our car. And boy does it ride well. Like my husband says it like sitting on a couch riding in a car. Thanks, Maxwell very experienced in what he do.
original apt was for 10-2 at 3:15, but Quentin was unable to get the alternator. He did text me in a timely fashion informing me the part would be available in the morning on 10-3. He said he would get to my house around 10:30, earlier if possible. He texted me the next morning and did arrive 30 minutes early. The alternator was replaced very quickly and he then charged my battery. There were no surprise fees. He did suggest I replace my battery soon, but there was no pressure from him to let him do it. When driving to work the "check engine " light came on. I texted Quentin and he replied in a timely manner. He suggested it could be the computer needs resetting. He also suggested I go to a certain auto parts house and get a diagnostics run at no charge.
I am extremely pleased with Quentin and My Mechanic.
Arrived early, knew me by name, extremely professional and answered any questions I had. Found the issue, fixed it, and even stayed a little extra just to make sure things were working properly instead of taking off immediately. Explained all the costs and made sure I understood what was being charged. Great service will definitely recommend!
Arrived on time. Very personable and puts the customer's interest first. He pointed out a couple of things that would need replacing soon (It is a 12 year old car so no surprises there) but I did not feel any pressure to add them to the work list.