by Mike from Folsom, CA 95630
Though Long was very prompt and professional... Your customer service at base was terrible!!!! I booked a 3pm apt, at 330 hadn't heard a word so I called your office. I was told the Mechanic was being contacted and id be called back in 5min ...45 min later having again heard nothing I called back and was told they were still waiting on mechanic to call (but apparently felt it unnecessary to keep me informed) I informed her I needed to get this done so needed to know what was going on and if it was even gonna happen, I was told yet again I would be called back in 5 min, reluctantly again I agreed, stupid me, another 45 min and now an entire day wasted I was finally called back and told it was my fault because I booked the apt that morning... WHAT?????....i used you web site I didn't pick the time I merly selected an option that YOUR site offered me...and that's my fault? Then finally I was offered a apt for the next day and a 20$ discount (20$ doesn't cover the entire wasted day, sitting waiting, and phone tagging, and an accusation that its my fault!) I decided I would still have it done but truely doubt I will use your service again and I will be sharing my experience with friends and on social media.. You can be sure of that!