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Carlos at YourMechanic

Carlos

Ratings
(122 Reviews)
Experience
23 years

AMOUNT PAID

$80.00
by Jim from El Sobrante, CA 94803

Carlos was very informative, personable and showed a true sense of customer service! While there was a miscommunication involving my situation, I thought Carlos was coming to do a warranty part replacement, YourMechanic had sent him out for a warranty inspection, which was going to cost me an additional $80.00! Carlos spent the time with me calling the company and together we cleared up the mix up, including getting the inspection cost negated and veryifying my warranty claim, while I've had to wait an unusual amount of time, it's due to be fixed Saturday the 24th, my initial repair visit was June 14th.(starter replacement) So overall there is a lot of down time and customer calls back and forth, customer service, warranty dept., follow up calls, appointment calls...Carlos however was great, as I stated earlier he helped me navigate the process, even calling his next appointment and apologizing for running late, because he wanted to make sure I was put at ease. Carlos didn't work on my car, but he proved to be a standup guy and very trustworthy!

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El Sobrante Buick Service Rating

Average Rating

4.0/5

Number of Reviews

1

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Answers to common Buick questions

Car window stuck down half way
Answered by Mia
Hi. When you push the window switch, power flows to a the corresponding window motor. The motor then raises/lowers the regulator, which is a scissor-type lift that attaches to the window. The power window motors and regulators are known for...
Car won't start after someone tried to steal it
Answered by Daniel
Two systems in the column need to work for the engine to start. The ignition switch, and the anti-theft system. Your car has some version of the Passlock anti-theft. The ignition switch reads a specific resistance of your key and...
Car making noise when turning.
Answered by Michael
Hello, without hearing the noise, lets start with the two most common causes. If it is a moaning or groan type of noise, the first thing to be check is the level of the power steering fluid. If the fluid...
trouble starting
Answered by Andrew
Hi. Well it sounds like you may have a bad fuel pump. The age of the car would bring me to this conclusion. They will typically last around 150,000 to 250,000 miles, but sometimes less. First, I would have a...

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