by Jeff from El Dorado Hills, CA 95762
Kevin was friendly and did a good job (we had one leftover part after button up, but that should not affect the cars performance). He went to great detail to tell me what he was doing, and I felt his communication was very good. I was disappointed that after being told by yourmechanic that he would be able to perform the registration into the BMW's system that a new battery was being installed (this changes the way the car charges the battery) Kevin called in advance to tell me that he didn't have the tools after all, but said he would get them in the future. Not a Kevin fault, but is a trust issue with yourmechanic's main office and telephone staff. I know it's hard to know every element of the cars out there, but I specifically asked, and initially got no response (but a lot of automated emails), but then got bad information from the yourmechanic representative.