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The quick responsiveness of your customer service portal and of your customer service personnel over the phone is extraordinary. I was a little reluctant to try YourMechanic.com at first, but the YourMechanic team that came to my door brought his A-game expertise and his A-game professionalism with him. Right away, he pointed out what he would do to undertake daignosing the root cause of the engine problem, and plan out how to implement an effective fix. He took the time to clearly explain where the problem was, and did not mind explaining it more than once for clarity as I'm not tech-savvy. And once he concluded, he made sure to show me what he indicated in his report, for my peace of mind and for total transparency. Very mindful of how valuable and flat-out superb the service you provide is, that is the impression me and my family have of YourMechanic.
Professionalism at its best! Work quickly and efficiently so we could get to a prior engagement we had to be at. Pointed out a few things that another mechanic lied about needing to be repaired. Saved us a lot of money! Good manners and polite to boot!
I didn’t personally deal with James , my husband did. He was happy with James. Work. Overall James did. good job. He was polite listened our concerns and answered my questions. The only thing I was not happy with; i thought the quote included replacing the belt that was making the screeching noise, since that was the main reason I called for repairs. Pricey for an oil change and spark plugs .
very good service, good experience
Along with knowledge Of what he was doing, he was friendly!
Fast worker, knowledgeable and polite. Was very honest about what needed to be done (I already knew) and how long things could wait since I’m on a budget.