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Luke called the day before the appointment to confirm the repair work, and called before he was headed my way on the day of the appointment. Since this was the first time my car's worked on by a mechanic in front of my house, I was very interested in seeing how some of the work was done. Luke was very patient in answering my questions and explaining how things work. The repair was well done within the estimated window (even with me being a little chatty). Luke also did a good job keeping the work site clean. Thank you Luke. I'll definitely hire you again for my other auto repair needs.