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Jerome is an exceptional professional. He explained IN DETAILS what was going on with my car including things to be concerned about and things NOT to be concerned about - this approach made it easy to trust him and know that he wasn't trying to sell additional unnecessary services. I have had 2 appointments with Jerome (BMW and Toyota Sequoia). Because he did not push me to do "other" services, I did book additional appointments and services for my SUV and will be booking maintenance of my other vehicles as I can trust him to do was is necessary and not run up a huge unnecessary bill. I am happy to pay for the services my cars need IF I trust the mechanic. I now trust Jerome. I have told Merchants, Lexus, and BMW dealerships that I will no longer be needing their services.
Jerome was extremely professional and knowledgeable. He was able to answer any questions I had and also offered advice and tips on how to maintain my vehicle.