by Graham from Redondo Beach, CA 90277
Neither poor nor great.
Reginald was courteous.
He jacked up one side of the car
He did not run the engine for a little while to warm up the oil.
For both these reasons, the refill did not take five quarts, meaning there was a pint or two of old, dirty oil left in the sump after he "drained" it.
Also getting under a jacked-up car without additional jack stands is suicidal.
He returned the old filters (and unused oil) to me, which I like.
So he gets an "a" and you get a C- for not training him properly.
IMHO, of course.