by Randy from Chicago, IL 60610
Genaro was absolutely great. He actually called to see if he could come earlier than scheduled, and I said fine by me. First day was the $70 diagnostic. He didn't have the brake hose, so he had to come back the next day. Cost me around $140 to replace it. Showed me a bunch of stuff that needed to be taken care of and didn't need to be taken care of. He confirmed everything that other shops said, including pricing. The best part is not that he's honest, but you can actually sit and watch every little thing that he does. What happens when you go to a shop and leave it for the day or sit in the waiting room??? Did they actually do the transmission flush? Radiator flush? Spark plug change??? Now to be honest, I don't think you really save very much with this service, which you should because this service doesn't have the rent overhead of a standalone shop. I guess the convenience makes up for it. What I DID get was a mechanic who CAME TO ME, fast, and was knowledgable, polite, and trustworthy. Am considering hiring him again before his scheduled move to another state. Very well done, Genaro. You da man!!!! I'm a little bit hesitant to give him a "10" because he's only done one job for me, but I'm gonna give it to him anyway because he was so nice.