Q: Dashboard blacks out without warning

asked by on September 28, 2016

My dashboard screen blacks out without warning and then comes back on a couple of seconds later. It does this when I accelerate from a stop at a normal speed. The screen does the same thing when you first start the car. The screen blacked out one time when my car stalled and in the dark while accelerating onto a bridge. My headlights got stuck in the down position on that bridge, and it was so scary. I could only see 12 feet in front of me. It did this 8 times in 2 days. The dealership has never heard of this. Do you know what causing this and how I can fix it? It’s dangerous.

That sounds pretty scary. The problem you are experiencing isn’t very common, but I’d try to see if there are technical service bulletins regarding the issue and the experts at Cadillac are trying to find a solution. The problem can be in a shared fused power source, the body control module which sends commands to various accessories or a faulted ground connection somewhere. Being only a few years old, your issue may best be handled at the dealer since they should have better knowledge of the vehicle’s electronics. If you are unable to get help from them, then try another dealer or raise the circumstance up with customer service to see if they’ll be able to further assist.

The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

What others are asking

Creaking sound from rear of car

The noise may be coming from the upper shock mounts worn out in the rear. The bushing is not serviceable separate from the shocks and have to be replaced as an assembly. If you want to have this checked out...

Pulling codes...po206 and po306, cylinder 6 misfire. Changed fuel injectors, fuel injection connectors, spark plugs, ignition coil

Hi Brett. Thanks for contacting us today. Typically, when you've replaced the fuel injectors, plugs and wires, and still getting a single cylinder misfire, it's going to be related somehow to the ECU. Either a trouble code is stuck or...

i have 88 cadillac just got it with brand new tranny i think they damaged seal putting it in what would be my estimated cost for

The cost depends on which seal is leaking. If, for example, the leak is at a transaxle output shaft seal, you can input your year, make and model at the service page for axle shaft seals to obtain a quote....

Loud noise coming from underneath the car muffler leak manifold

If you suspect that you have an exhaust/exhaust manifold leak and/or an engine related noise, the recommended service to diagnose and repair that problem is an engine noise diagnostic. If you request that service, the responding certified mechanic will get...

A/C going out

Hello there, over time it is not uncommon for the AC to stop cooling as well. Common failure points would be the AC fan, low refrigerant level, AC condenser, or a blend motor failure. A qualified technician, such as one...

What does power steering assist fault mean for 2013 ford Taurus

This is a known issue related to an electrical problem with the power steering system in the Ford Taurus. I would suggest contacting your Ford dealer to inquire regarding a recall on this vehicle as there were a number of...

What is the cylinder head torque for 2013 chrysler 200 2.4l

Here is a link for the complete directions for replacing the (head gasket with torques). [https://www.dropbox.com/s/k11gxygi1ldqqxr/2013%20chry%20200%20head%20gasket.pdf?dl=0]

Car is dead, no signs of "life" at all.

Since you ran the battery dead several times before you replaced the alternator, you caused the battery to get sulfated internally. The lead acid inside a battery will only last for so long. Most batteries will last between 3 to...

Antifreeze leaking into car.

Your presumption sounds exactly right to me. The only time that coolant enters the passenger compartment is through the heater core. If you have coolant leaking into your interior it is under no uncertainty that your heater core is leaking....

Related articles

A Buyer’s Guide to the 2012 Cadillac CTS
The The 2012 Cadillac CTS comes with high tech features and a large amount of standard equipment when compared to its Japanese and European counterparts. The CTS is available in wagon, coupe, and sedan models to fit the needs of...
What Are the Different Codes That Can Light Up on My Dashboard?
We’ve We’ve all been there before. You’re driving along and suddenly, the Check Engine Light flashes on. It might not even be accompanied by any sort of symptom – no spitting, no sputtering, no jerking. What’s going on? Of course,...
A Buyer's Guide to the 2012 Cadillac Escalade ESV
When When most people think of the Cadillac Escalade, two words generally come to mind: power and luxury. The 2012 Cadillac Escalade ESV is no different. However, with this model, you can throw in another word: efficient. This hybrid carries...