Skip the auto shop - Our mechanics make house calls

Q: Dashboard blacks out without warning

asked by on

My dashboard screen blacks out without warning and then comes back on a couple of seconds later. It does this when I accelerate from a stop at a normal speed. The screen does the same thing when you first start the car. The screen blacked out one time when my car stalled and in the dark while accelerating onto a bridge. My headlights got stuck in the down position on that bridge, and it was so scary. I could only see 12 feet in front of me. It did this 8 times in 2 days. The dealership has never heard of this. Do you know what causing this and how I can fix it? It’s dangerous.

That sounds pretty scary. The problem you are experiencing isn’t very common, but I’d try to see if there are technical service bulletins regarding the issue and the experts at Cadillac are trying to find a solution. The problem can be in a shared fused power source, the body control module which sends commands to various accessories or a faulted ground connection somewhere. Being only a few years old, your issue may best be handled at the dealer since they should have better knowledge of the vehicle’s electronics. If you are unable to get help from them, then try another dealer or raise the circumstance up with customer service to see if they’ll be able to further assist.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: Car stalls when driving up steep inclines - 2015 Chevrolet Volt

I would escalate this issue throught the Chevrolet dealer support system. There should be a description of the process with addresses and phone numbers in your Owners Manual. This information can also be found here: http://www.chevrolet.com/contact/call-us.html

Q: Service engine soon light keeps coming on

Hello. It is not normal for a fairly new car with low miles to have the Check Engine Light come on. However, that doesn’t mean that sensors won’t fail. There may also be sensors that are faulty, in addition to...

Q: What other issues could I check, if I changed my coolant temperature sensor and my vehicle is still jumping or missing?

You need to fix that air leak. The best thing to do is buy a new intake boot. If you're short on funds, you can use duct tape or some other strong tape to cover the hole in lieu of...

Related articles

How Do Power Car Windows Increase Passenger Safety?
Power windows are responsible for approximately 2,000 emergency room visits every year. When a power window closes, it exerts enough force to bruise or break bones, crush fingers, or restrict an airway. Though...
P0052 OBD-II Trouble Code: HO2S Heater Control Circuit High (Bank 2 Sensor 1)
P0052 code definition HO2S Heater Control Circuit High (Bank 2 Sensor 1) What the...
P2103 OBD-II Trouble Code: Throttle Actuator Control Motor Circuit High
P2103 means there is a fault with the throttle actuator control motor circuit, likely due to a defective electrical component or part.