Ross was fantastic! This was my first time using this service, and it was a lifesaver. I will definitely be recommending it (and Ross) in the future.
I knew my battery was old, but this nasty heatwave must've killed it. It had already died a couple weeks ago and my regular mechanic replaced some sort of battery fluid (don't remember details), but not the battery itself. This morning, I pull up to the library to study, and had the car in accessory mode for a few minutes to watch the clock before the library opened (literally, like 3 minutes, and with nothing else was one, such as the radio or A/C), then everything just turned off and wouldn't turn back on. I researched options, such as finding someone willing to give my car a jump and going to my mechanic tomorrow (who was closed today) or to a different mechanic today. I found this service in a Google search and was overjoyed that I would be able to set an appointment for the same day to have someone come to me and replace the battery, all without disrupting my studying (or the rest of my life)!
Ross arrived on time and was incredibly courteous during the entire appointment (even in this heat!). He worked efficiently to remove/replace the battery and to conduct a detailed inspection of my car. On top of that, since I was a first time customer, he had a coupon to save me $20! This type of customer service is much appreciated, especially when having car trouble..
My car overheated and I was scared to drive it anywhere so I tried out this service that I had never heard of before. I booked Ross online that night to come the next day. I was nervous and apprehensive since I had never met him and had no idea what was actually wrong with my car. He showed up within the hour window, took a look and told me my radiator was cracked. I absolutely had to have my car for an appointment the very next day and started to think it was hopeless. Ross assured me he could fix it, made some calls, ran to the parts shop and fixed my car that very night! He went above and beyond to explain to me exactly what he was doing and why. I can not express how happy I am with the entire experience. I made it to my appointment the next day and everything turned out great!