I've been an automotive technician since 2003. I attended Universal Technical Institute and have worked at various independent shops over my career. I'm comfortable working on all types of Domestic, European, and Asian vehicles. My customers' satisfaction is my goal in every job, and I provide that through excellent automotive diagnostics and repairs.
Ross was fantastic! This was my first time using this service, and it was a lifesaver. I will definitely be recommending it (and Ross) in the future. I knew my battery was old, but this nasty heatwave must've killed it. It had already died a couple weeks ago and my regular mechanic replaced some sort of battery fluid (don't remember details), but not the battery itself. This morning, I pull up to the library to study, and had the car in accessory mode for a few minutes to watch the clock before the library opened (literally, like 3 minutes, and with nothing else was one, such as the radio or A/C), then everything just turned off and wouldn't turn back on. I researched options, such as finding someone willing to give my car a jump and going to my mechanic tomorrow (who was closed today) or to a different mechanic today. I found this service in a Google search and was overjoyed that I would be able to set an appointment for the same day to have someone come to me and replace the battery, all without disrupting my studying (or the rest of my life)! Ross arrived on time and was incredibly courteous during the entire appointment (even in this heat!). He worked efficiently to remove/replace the battery and to conduct a detailed inspection of my car. On top of that, since I was a first time customer, he had a coupon to save me $20! This type of customer service is much appreciated, especially when having car trouble..
My car overheated and I was scared to drive it anywhere so I tried out this service that I had never heard of before. I booked Ross online that night to come the next day. I was nervous and apprehensive since I had never met him and had no idea what was actually wrong with my car. He showed up within the hour window, took a look and told me my radiator was cracked. I absolutely had to have my car for an appointment the very next day and started to think it was hopeless. Ross assured me he could fix it, made some calls, ran to the parts shop and fixed my car that very night! He went above and beyond to explain to me exactly what he was doing and why. I can not express how happy I am with the entire experience. I made it to my appointment the next day and everything turned out great!
Ross was great. Definately will continue to use him. He does good, honest work, communicates well and knows what he's talking about re: autos.
Santa Rosa, CA
As a new comer to Your Mechanic I was apprehensive about this visit; however, Ross kept me informed about his arrival time and that he stopped in town to get parts. After introductions, Ross immediately put me at ease going over my concerns with my vehicle's performance and history of maintenance and repairs. He didn't waste any time and started working right away. He explained what he was going to do and explained each procedure he was doing. I was very pleased with his service and cleanup of my driveway when he finished the job. The actual cost of the job was less than the estimate and that always makes my day.
Ross was very professional. Helped me save a lot of time running around trying to get my vehicles cle fixed. Definitely will recommend Ross to all my friends.
He arrived quickly and was friendly and professional. Communicated the problem, gave some helpful tips and a quote. Very satisfied and will be requesting him in the future.
Ross was friendly and came prepared. He seemed comfortable and professional so I left him to the diagnosis. The website alerted me when his quote was done, we talked about repair scope and options. Overall a very good experience with Ross ando mechanic dot com.
Ross was great at communicating before the work. He was on time and had all the parts he needed to do the full brake job (4 wheels) plus replacing the brake fluid. It took him much less time than the dealer would have plus the price was less. I would hire Ross to do all the work on my car in the future.
Rose turned up on time, did an excellent job on my Toyota, he replaced my alternator in a good timely manner. Rose also noticed a few things I needed to get replaced in the future, no hard sale for the other jobs,which I liked. Will pass his card out to friends for roses service. Excellent job.
Ross was great! Very professional, and pointed out other maintenance issues that I was unaware of, no high pressure tactics just FYI, will use him again, thanks Ross!
Ross was awesome! Called me from his cell to confirm appointment the night before. Showed up on time, even though I live deep in the woods. He showed me how to flush my brake lines, talked to me about other problems my car might have but without up-selling me on the work to be done. He performed a 1 hour job in 35 minutes, and he did it well. I have a notoriously difficult Mercedes model. Ross knew his way around it. MUCH better service than I have had at even Master Mechanics. I saved his number and WILL be booking him again. Also, I will be recommending to friends.
Ross is very conscientious, honest, and service oriented. The whole process was easy as all of the scheduling, updating and paperwork was online and worked wihtout a hitch.
Great, methodical mechanic. My car is a specialist jaguar and Ross was thorough. Will use him again when my brakes need doing. Do not be afraid if you have a european car, he can do the job.
He did a great job and plus he works quickly and he offer me $20 referral cards which I will do that because I want some credit for my next service
Ross was great! He kept me informed as to when he would arrive and he kept me informed as to the progress of the job. He went the extra mile!
Punctual and excellent service! Will definitely be looking to book Ross for future repairs and services on all my vehicles. A++
Great first time experience Will be sure to contact him again !
My experience was awesome... Ross was very professional and he told me honestly what are the problems with my car
Again, 3rd time with Ross on 3 different vehicles...he's proficient, professional and informative.
Astute, found oil issue and recommended valve cover gasket replacement as well,,,good catch Ross!
Santa Rosa, CA
Ross has been great in the past but my last appointment he was late, left early, left a razor blade on my car seat, left my keys in the ignition (I wasn't home) and didn't perform the services I was billed for. I will not be using him again which is a shame since I have liked his work in the past.
Well, Ross was a nice guy overall. He made his appearance, supposedly switched out my passenger window motor and uninstalled it saying that it wasnt the problem. I was unable to watch him do it for I was in my apartment with food on the stove. He said that it was a module and that he knows a buddy that can do that for me and said he will call me later with the guys info so that I can have my problem fixed. I ended up paying $50 for him coming out and at the time I felt it was reasonable and honest to do so. A few days later I take my car to a local auto shop and I have the window diagnosed which it cost me $124 and come to find out the test results lead to a bad motor. At this point, I have yet to hear from Ross about his buddies info and im out $174 out of pocket with window still down. Mind you the rain is here and my window is down so im really anxious to get this fixed asap. I don't like to be told one thing here and another there. Back to square one with issue still unresolved.
Ross was awesome! On time, professional and got the job done. Thanks!!
Very knowledgeable and kind. Took his time on getting the job done.
Great guy, quality work, pleasant experience.
very good he was on time great