He was very professional, calming, and friendly enough. He told me he would try to come back by 4:00 p.m. to install a battery since I had to be at work by 5:00 p.m. He actually came back at 3:53 p.m. Similarly, he said he would come at 9:15 a.m. and arrived a few minutes earlier. That is unusual with people making repairs, in my experience. I am used to waiting for them and having them arrive a half hour after they said they would. I felt very comfortable putting my car in Brian's hands. He didn't try to sell me anything and offered alternative solutions.
Alex made all of the necessary repairs and made the effort (without asking) to explain in detail the problems. He is very honest and made sure all of his work was complete. He did a great job and I will continue to work with Alex in the future.