He was very professional, calming, and friendly enough. He told me he would try to come back by 4:00 p.m. to install a battery since I had to be at work by 5:00 p.m. He actually came back at 3:53 p.m. Similarly, he said he would come at 9:15 a.m. and arrived a few minutes earlier. That is unusual with people making repairs, in my experience. I am used to waiting for them and having them arrive a half hour after they said they would. I felt very comfortable putting my car in Brian's hands. He didn't try to sell me anything and offered alternative solutions.