Theodore arrived when the time frame scheduled. He quickly got to work and although the repair took a little longer than expected (removing the alternator on the AWD model is slightly more difficult) he knocked it out. Once he was finished, he had me run it through a few tests and drive it around the block. He verbally reminded me of the 12 month, 12,000 mile warranty and noted potential upcoming service. Overall, very professional and courteous.
Ian was awesome. If you've ever hated dealing with dealership gouging and shuttles or shady independent mechanics, this is the guy with the right service for you. Booking was easy and pricing was upfront, which is a huge timesaver to calling a shop and waiting for prices and appointments over the phone. Ian was friendly, honest, and made sure he took a look at any and every other issue I might have with the car. Fun time to be had having Ian fix your car :)