by Christopher from Glen Allen, VA 23060
Islam seemed very knowledgeable and was a very nice person to work with, but it seemed he came very unprepared to do the job. The appointment was at 5:30 pm on 12/27, and it is dark at that time of year. I specifically asked on the phone if the mechanics are prepared for doing an outside inspection in the dark (I was requesting a pre-purchase inspection on a car I was considering buying), and I was told yes. In this case, being prepared meant using the light on his cell phone to do the entire inspection. Those lights are not that bright, and I hardly considered that adequately being prepared to inspect a car. He did pull off wheels to look at the brakes and such, and if I asked questions, he made sure to answer and check things. My biggest problem was the flashlight - or lack of sufficient lighting. To do an adequate inspection, I absolutely believe you need adequate light, and he did not have adequate lighting to do a thorough job. Most everything was visual, so limited lighting means limited visual. He did pull the codes from the onboard diagnostics, so as long as a limited visual inspection is what you expect, then this type of pre-purchase inspection is fine. I was expecting a bit more based on history in another state with something similar.