Excellent experience. On time. Professional. Courteous. Honest. I requested brake pad repair (only because dealer said so, and I already procrastinated a year), but James took a look and said it's still good! No need for replacement, but James still did a thorough inspection on the car. Appreciate the time he took to explain things, the audio and visual report as well.
Great Technician! He knew exactly what he was doing on my 2016 Jaguar F-type. The aftermarket brake pads needed a bit of modifications, they were not fitting properly, he was able to file them down and make them fit like OEM. He was able to complete the repairs in about an hour. Great service. I will definitely use him again!
Carlos' service, expertise, and professionalism are of the highest caliber. He arrived early. He completed the vehicle service substantially faster than the estimated time. Speaking with Carlos, his expertise was evident and was demonstrated by his efficiency in completing the service. Carlos also discussed with me several real issues with my vehicle that need to be addressed in the future, which again highlighted his knowledge. Carlos' knowledge and expertise was just really obvious. He clearly knows what he was talking about. Additionally, Carlos was exceedingly professional and friendly. He seemed genuinely like a good guy. As you probably already know, dealing with car repair issues can be horrible, not knowing if you're getting ripped off or whether the mechanic knows what he/she is talking about and just generally frustrating. This was not the case with Carlos. My experience with Carlos was definitely FIVE STARS and I highly recommend Carlos to anyone and I will use him again in the future.
Luis is the man! He came out of his way to help fix my car, even though I wasn't in the designated area. He went above and beyond the call of duty, and I will recomend him to my friends and family in the future.
This my first time using YourMechanic...definitely not my last! What a service! Manuel arrived early and called to make sure I was available. He diagnosed the problem a few minutes after starting the car and driving it around the block. He put the hood up, turned his bright light on the engine, and showed me specifically what the problem was. Then he proceeded with his inspection, during which he found a minor leak and pointed it out. He said it was not dangerous and I could probably manage another 20,000 miles before it became a problem. Still, noted it on his report for future reference.
Within minutes, he completed his report and gave me a quote for the repair as well as an oil change, which I requested. Imagine, an oil change in the comfort of my own home and not having to drive to the lube shop and wait around for them to finish!
Before Manual left, I had the quote and minutes later an appointment for the repairs and oil change. What a find!!! I have never, in over 60 years of owning a car, felt so comfortable and informed about my vehicle.