by Noelle from Delray Beach, FL 33445
I have used Justin before and I have been pleased (I even referred a new customer). This time however I had an issue. I was told my serpentine belt was cracked and needed to be replaced along with some other things. I remembered I had just had my serpentine belt replaced less than a year ago at Jiffy Lube. I was concerned. That weekend I went to Jiffy Lube and they pulled out the serpentine belt in front of me and there are absolutely no cracks. I'm concerned that as a customer who may not have remembered they replaced their belt would have gone ahead and scheduled that service unnecessarily. I just felt this was not really cool and I'm not sure if this is a YourMechanic technique or the technician. Either way, I'm displeased with this upsell.