Called me before heading over there and then afterwords to talk about his feedback. Thoroughly inspected the car and offered advice as well. I feel confident going into negotiations with his information as well.
He even found a potentially deadly issue that was a simple fix with a tie rod.
Hani finished in time (replace water pump) that was estimated. He didn't rush, just knew what he was doing and did it. He stayed while we ran the car for a while to make sure there were no leaks or issues.
Marcus was great! He was on time (early even which worked for me). He was good about explaining the process and made me feel comfortable with regards to the repairs he was going to do. I was very impressed with his service and I just love the fact that he came to my work place and I didn't have to wait at a repair shop for hours.