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Kenneth has been a pleasure. Easy to talk to. Listens & reassures. Shows up on time or sends notice if running behind. Acts professional but not stuffy. His verbal communication clearly verifies his high level of knowledge and experience in automotive repair.
Awesome first experience using Your Mechanic. Will definitely use again. Kenneth was excellent and very helpful.
Rocco was very friendly, informative and arrived on time.
Ramon was super nice and even gave me his # in case issues come up after the appointment. For this I wanted to give him a better rating. However, issues did come up after the appointment (my engine light keeps coming on and my car keeps overheating) and I did call but I still have not gotten a call back. I have reached out to YourMechanic about this and I have not gotten an answer from them either.
Very efficient and polite Give good reports and helpful
Neither poor nor great. Reginald was courteous. He jacked up one side of the car He did not run the engine for a little while to warm up the oil. For both these reasons, the refill did not take five quarts, meaning there was a pint or two of old, dirty oil left in the sump after he "drained" it. Also getting under a jacked-up car without additional jack stands is suicidal. He returned the old filters (and unused oil) to me, which I like. So he gets an "a" and you get a C- for not training him properly. IMHO, of course.
Qucik and professional work done