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Knew what he was doing and had great advice to get the job done in the most effective manner.
Charles called the day before the appointment to touch base and answer any questions. The next day Charles was on time with a great attitude, explained exactly what was going on and we talked about our next step and confirmed our appointment to actually do the work the following week. All good.
Knowledgeable, friendly, and was courteous. Was able to diagnose the issue quickly and able to find a solution to the problem without any issues.