Q: I have a 2011 Hyundai sonata and the key is stuck in the acc position and will not turn off. I can start the car but I can't turn

asked by on February 11, 2017

I have a 2011 Hyundai sonata and the key is stuck in the acc position. I can turn it on and start it but I can not get it to turn to the off position to get the key out. The gear shift is in park and the dash also says it is in park. I have took it out of park and put it in drive and back into park and I still can not get the key to go to the off position. Please help

My car has 101000 miles.
My car has an automatic transmission.

Hello, thank you for writing in. When the key will not turn to the "Off" position, typically that will mean that you have an issue with you neutral safety switch. This safety feature limits your ability to turn the key off without the transmission being in park or neutral. The first thing to try is putting the car into neutral and attempting to turn it off then. Make sure your parking brake is on to keep the vehicle from rolling off. If the neutral safety switch is working correctly, you may want to look into and or replace the ignition cylinder. Only further testing will tell. For more diagnostic help and to resolve the problem, contact our service department to schedule an appointment.

The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

What others are asking

Why does my ABS lights in dash come on after driving for a while on my 2011 Hyundai Sonata

Hello. If this issue has occurred ever since the work was done then I would suspect that there is something that was not installed correctly. If you are getting noise also then the ABS wheel speed sensor may be contacting...

Steering wheel stiff when parking

Hey there. The two main components for your power steering system are the steering pump and the rack & pinion steering unit. If the power steering pump was run low on fluid for a period of time, it may have...

Issue is between 3rd and 4th gear during driving.

Hi there. Ford Fusion's are notorious for having transmission issues. In most cases, the problem you are describing has been determined to be caused by an internal hydraulic failure or obstruction. In some cases, it's due to debris inside the...

Ignition/distribution engine speed input circuit malfunction error 0320 on OBDII device

The code is for the camshaft position sensor no rpm signal. The sensor is mounted in the cylinder head and monitors the camshaft turning. The sensor and its wiring should be tested first then if needed the sensor can then...

Why is my key not coming out of the ignition unless I disconnect the battery?

Your issue is very likely related to a component called a "shift lock". It's a switch placed by the shift lever that only allows the key to be removed if the car is in park or neutral. This switch has...

How do I check the coolant?

The coolant is a vital part of your vehicle, as it helps keep your engine from overheating. Periodically, you should check your coolant levels to make sure there’s enough in your vehicle. Here’s how: 1. Open the hood. 2. Locate...

Causes of overheating 2012 Hyundai Accent

Hi there - overheating is caused by the inability of the cooling system to deal with the heat generated by the engine. The engine itself can overheat from a stuck (closed) thermostat, or a blown head gasket (which effectively "superheats"...

How do I unlock the car with the smart key?

The smart key allows you to unlock your vehicle without using the key. Here’s how to use the unlock feature: 1. Make sure the smart key is on your person, such as in your pocket. 2. Press the button on...

AC Thermostat

Hi there. Check the thermostat on the air conditioning system and see if its freezing up again by shutting off the vehicle and letting it sit for about 30 minutes. If you see frost on the evaporator, then the system...

Related articles

How Does a Push-Button Start Work?
For the vast majority of people, cranking your car involves getting the key out, sliding it into the ignition, and turning...
A Buyer’s Guide to the 2012 Hyundai Santa Fe
Over Over the years, the Hyundai Santa Fe has really started to come into its own as an SUV. The vehicles have always been affordable, and the same holds true with the 2012 model. Key Features The vehicle offers bucket...
7 Tips to Prevent Being Locked Out of Your Car
While While there are many things that can go wrong while driving around in your car, locking yourself out ranks near the top of the list for the worst things that can happen. Unless you have a spare key handy,...