Skip the auto shop - Our mechanics make house calls

Q: fuel supply problem

asked by on

Hello. I recently purchased a 2013 528i xdrive with 26k miles on it. Problems started quick. The car "died" on me with a message saying that the drive train is not able to provide full power and to see dealer. I was able to drive it altough only slowly. The dealer said it was a software issueand ran an update for three hours. Car worked fine for a day and then died again. This time engine turns over, car starts, stutters and dies. towed to dealer but they are closed for weekend. The message that came up said fuel supply issues and see dealer. What can be wrong with it?

My car has 26000 miles.
My car has an automatic transmission.

Hi there. I’ve seen a similar situation with a BMW 528i Turbo that had about 35,000 miles if memory serves. The owner of the car had similar symptoms, as the vehicle’s engine would "die" after coming to a stop, (specifically after driving on the highway). A similar error message would display. We downloaded error codes and found that the issue was caused by a faulty air / fuel ratio sensor. The sensor was replaced and it solved the problem. However, the dealer may be correct in stating that it’s a software issue within the vehicle’s ECM.

Since the vehicle is most likely under warranty with the dealership still, I’d call them again to let them know exactly what happened and give them a first chance to repair the issue (as long as they will not be charging you). Otherwise, contact one of our local ASE certified mechanics and they can arrive to your home and try and diagnose the stalling problem. If it’s a software issue, that can only be fixed by the dealer unfortunately.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: My car will be starting perfect and when the gas tank gets lower it will start having problems .

Based on the information you gave, it sounds like a possible fuel starvation issue, caused by a partially blocked, in-tank fuel filter or a crack in the fuel pump housing. The remedy would be to replace the fuel pump assembly...

Q: How do I silence the beep when I lock my car?

Hi there. I think your best bet is going to be calling your local Ford Dealership's service department. They likely can email you the steps for completing this process on your own - if it is an option on this...

Q: wheres thermostat on 2007 bmw 328is

Hello, thank you for writing in. The thermostat is located beneath its housing. The easiest way to find it is to locate the coolant intake hose that is located beside and slightly under the air intake. That coolant line will...

Related articles

How Do Power Car Windows Increase Passenger Safety?
Power windows are responsible for approximately 2,000 emergency room visits every year. When a power window closes, it exerts enough force to bruise or break bones, crush fingers, or restrict an airway. Though...
What Causes Hoses to Leak?
While the largest part of your engine is mechanical, hydraulics plays a significant role. You’ll find fluids at work in a number of different areas. Your car's fluids include: Engine oil Transmission...
How Much Does a Mechanic Make in Vermont?
Automotive technician jobs in Vermont have an average mechanic salary of $37k, with some mechanics earning a salary of $53k.