Skip the auto shop - Our mechanics make house calls

Q: Convertible rear window detached & crashed inside the back seat

asked by on

I was driving on the interstate, going about 70 mph when the rear window literally detached from the top and crashed into the interior of my convertible. I took it to the dealership and was told that the adhesive/sealant had failed and that it could not be re-attached. A new top with a window was ordered. This is a very dangerous safety issue because someone could have been seriously injured. When something like this happens, where is the best place to submit a complaint that will make a difference to help other?

Hello. If you want to submit a complaint about this then you would need to send it to Chrysler of North America. You can call any dealer to get their number and mailing address. More than likely you will not get much recourse as they will recommend that you should have had the window regularly inspected. It is still worth a shot to send them a letter as you may get some sort of assistance with it. Next time you need the windows inspected, consider YourMechanic, as a certified technician can assist you with it.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: I am seeing smokes from my muffler in 57 degrees weather?

The repairs that were performed would not be implicated as a cause in any engine smoking that is visible in the exhaust. Some smoke at start up can be normal, particularly white smoke from condensation. However, continuous smoking after the...

Q: Wiring harness burned up from short circuit to disa valve

Wow! Very disturbing issues to experience, especially the electrical smoke with your family in the vehicle. Based on what you've told me about you 2998 BMW 740i, this is not going to be a quick one to diagnose and repair....

Q: Convertible compartment not latching.

I'm not very familiar with the convertible system on your Mercedes. Doing some research however, I did find the hinges on the cover tend to be problematic. They have plastic bits that break and obstruct the hinge, preventing the trunk...

Related articles

How Long Does a Distributor O Ring Last?
The distributor is part of the ignition system in your vehicle and its purpose is to route high voltage from the ignition coil to the spark plug. The spark plug then...
What are the Car Pool Rules in Hawaii?
Hawaii is widely regarded as a land of vacation and relaxation, and as such, its scenic roads and routes are far better known than the state’s freeways. But, as with all...
P2428 OBD-II Trouble Code: Exhaust Gas Temperature Too High Bank 1
P2428 code definition A P2428 trouble code signifies that the PCM has detected a problem in the exhaust gas temperature sensor circuit in bank 1, which subsequently contains the number one...