For the better part of a month, I’d been panicking over my 2002 BMW 330ci, which had basically lost all power, so it was just sitting in my garage. Towing it to a shop for diagnostic testing was an option, but then I’d be stuck in the event projected repair costs exceeded the car’s worth (or even half of its worth).
Being stuck sucks, so I decided on exercising another option. After reading a bunch of reviews and doing some research on Your Mechanic and their team of mechanics, I decided on giving them a try. I am so glad that I did.
What an outfit! Great concept, great execution ... The people in the office are wonderful at keeping you informed, answering questions, from beginning to end. Their online presence and transparency dismisses any weirdness customers may feel about the whole inviting strangers over thing, too. And Your Mechanic delivers, by connecting top-tier mechanics with people who need their help.
That’s exactly what Your Mechanic did for me, by introducing me to Chris M. He came to my rescue.
What a pleasant polite young gentleman, Chris is. And Boy oh boy!, does he know his stuff! With patient professional confidence and calm, Chris ably diagnosed my car’s problems, tested the hypothesis, and retested too. The problems weren’t easy to find or common whatsoever. Thanks to diligence and expertise, however, Chris M. identified the issues. It wasn’t piston rings or the catalytic converter, as I’d feared, but a faulty engine coil.
Chris explained the issue, actually showed me what was going on in the engine compartment, provided me with a detailed quote that I knew was fair and reasonable (talk about a mind Blow!), and then he even offered to come back and do the work, if I wanted. Heck Yes!
Chris came back the very same day to render the fixes, all from inside of my garage. No tow trucks, no queue of customers waiting, no worries about surprisingly huge repair bills, and no concern about strangers coming over, or anxiety about non-OEM parts. I have a brand new engine coil, new spark plugs, a clean gas line, clean oil – and a renewed confidence in my automobile’s reliability. Presto! My car runs like a charm.
Chris M. earned my confidence, my trust, and my respect – and that’s an amazing feat.
Having a qualified, knowledgeable professional come to my home, diagnose my car’s troubles, and even render repairs on site, using manufacturer-recommended parts, sounds like a luxury I couldn’t afford. Turns out I was wrong.
No doubt, from here on out, I will be recommending Chris M. and Your Mechanic to anyone and everyone.