Alex was friendly, professional, and efficient. He explained to me the work he performed, and necessary suggestions - in terms I could understand, not "technical jargon" that a shop typically would have done. I appreciate that he didn't attempt to upsell me on unnecessary work as so many shops do, but did advise me of the necessary suggestions. I was completely satisfied with the work and will be requesting him for future work and repairs.
I've had difficulty in writing this review. Angelo was great. Your Mechanic as a company was not. Ultimately, parts were missing from the quote, things were forgotten, I was mischarged, prices went up, and a variety of issues that required email after email and phone call after phone call to resolve and I ultimately paid more than I was quoted initially.
That said, Angelo was timely, courteous, and knowledgeable. The job required maybe 5 times as much time as was quoted (partly due things not having been written up correctly by the quote department so he didn't have everything he needed) and he hung in there until things were complete, staying into the evening. He was also kind enough to look at another car and make recommendations there.
Your Mechanic is so very close to being this amazing service that will mean I never go back to another garage. With the recent across the board price increases that a rep told me they made, I'll have to be vigilant in getting multiple quotes. But if they stay mostly below garage prices and add in the massive convenience of a mechanic coming to you, I think they have a real winning formula. They just need to iron out the kinks. I'll likely try them again, but if it takes a half dozen emails and multiple phone calls again, I doubt I'll give them a third try.