I've been an automotive technician since 1988. Over my career I've worked at major shops like Goodyear and Firestone, as well as local independent shops. I have extensive experience in diagnosing and repairing Domestic and Asian vehicles. Customer satisfaction my top priority. I address your concerns first and foremost, then point out needs and recommended services, and explain those so that you'll feel comfortable making an informed decision.
I was unable to be home for this service visit, but Joe kept me informed the whiole way through phone calls and text messages. Joe arrived right on time and started checking my air conditioner that was acting up a day earlier. Joe did all the diagnostics and was unable to find a problem. After calling me to provide the details and confirm there were no problems found Joe requested to come back later in the day and give the car a test drive to check the air conditioner one more time. Sure enough Joe arrived later the same day to follow through on his earlier promise. After a test drive Joe checked the gauges again along the duct air temperature and still arrived at no problems found. I was extremely pleased with Joe.'s diagnostic efforts along with his return trip out to see my car at no additional fee. I would definitely request to have Joe back on my next YourMechanic service visit.
Lee was very professional and personable. He was running late, but let me know well in advance of my scheduled time and was flexible in his time to coordinate with my schedule. When Lee arrived he was friendly and took the time to explain to me everything that he was doing. Before leaving Lee made sure that I did not have any questions and that I was satisfied. I will definitely use this service again. I have never experienced a mechanic who cared so much about the customer and not just the job. Thank you Lee!!
He was very professional and seemed quite knowledgeable about the repairs needed. He explained the things to watch for for the next few days. He arrived on time and completed the repairs quickly!
Joseph came and made the repairs on my car in a timely manner. He was very knowledgeable about the process. He point out some other things he found and made recommendations for future repairs.
Joseph came to my workplace to change my serpentine belt and oil. The work was done quickly and with quality. He was extremely nice and was very informative. I'll be going to Joseph for all my automotive needs and recommending him to all my friends and family.
Joseph is one of the friendliest and most honest mechanics I have ever worked with. He was fast, efficient, and arrived at the very beginning of our time window. He went above and beyond replacing our front brakes and let us know a timeline of when to replace our rear brakes. I would highly reccommend his services to anyone needing help with their car.
Joseph did an excellent job with our car. He was friendly, openly answered questions and told us exactly what we needed to do. I was very pleased with his service and have already scheduled a return visit for a problem he uncovered.
Showed up on time. Fixed the problem and took the time to clean my battery terminals which was not part of the service I booked. Would highly recommend.
Joseph did an outstanding job today! I couldn't have received a better Mechanic. Great customer service and very knowledgeable. Overall great experience!
Mr Lee is the best. He's incredibly honest, often telling me I don't need work that someone else told me I did. His work is excellent. To top it off, he's kind, friendly, and funny. I'm so glad I found him. I trust him completely.
Joseph did a great job. was very professional. He did the job in record time and when he was done it looked like it was never touched. I saw him tear it apart thanks and I will always use you and recommend your services
Exceptional service! By far the best experience with car repairs I have had in a very long time. Showed up on time and completed all work fast and professional. Simply the best, hands down.
Great experience. Joseph fixed the initial problem. Even helped me manage another issue that popped up after I scheduled the appointment. More than likely going to be a repeat customer.
Joseph was personable, extremely knowledgable, and arrived on time for my appointment. He came prepared with everything he needed to provide a thorough inspection of my vehicle. I trusted his knowledge and appreciated his recommendations for repairs.
I was in a rush to get my car repaired and Joseph was very helpful in getting the repairs done as soon as possible. He is very knowledgeable and honest with his work.
Joseph Lee did a great job. The tool he had didn't work to unscrew a bolt and went to the store to get a tool adapted to a very tight bolt in that case. He came back and finish the job. I really appreciate he went the extra mile to get the job done. Though, I realized when I drove my car that he didn't rotate the tires. I have a brand new wheel rim in the back and the other ones are rusty. The brand new one is still in the back.
Very professional Joseph took his time and did an outstanding job I couldnt have asked for a better technician
This is truly an awesome service experience!!! Was able to get the work needed on my car in one day and and I did not have to go without my car. Joseph showed up just as planned, and did all the work (quite a bit since it took 5 hrs) in my office parking garage. Joseph, thanks so much!!
He arrived on time, talked me through everything he was doing and why, explained how various things function under the hood, checked on my fluids and had a great attitude. Hands down best experience I've ever had getting something fixed on my car. Mr. Lee knows what he is doing and has years of experience. Very pleased!
Very professional. He was there on time and Got the job. Walks me through what he needs to fix and how to prevent it from happening on the future. Bottom line, I would recommend him to anyone.
Joseph Lee...AKA Lee is great. Very thorough and a dedicated member of the YourMechanic team. Saved real money and got great service. I will definitely refer him to my friends and colleagues and I will be requesting his service in the future.
The service provided by Joseph was very professional in all areas. He arrived early to my location and all interactions were courteous and friendly. The service was quick and has fixed my issues regarding my engine light.
Joseph arrived on time, was friendly and professional. He got right to work and had the problem fixed in short time. He explained everything he did and made suggestions for future maintenance.
Joseph was really great. He arrived a little early - which is great! - and he really knew what he was doing! He was also extremely courteous and friendly.
Joseph was prompt, finished the work in half of the allocated time, demonstrated perfect knowledge of the car and very positive attitude ( despite cold drizzling weather ). I would definitely recommend him.
Joseph, was very knowledgeable and efficient, and was able to educate me on what was exactly going on.I look forward to Joseph helping me with my next visit.Thanks,Joseph!
Joseph was able to come in and replace my car's timing belt without any issue and in a timely manner. The results were immediately noticed and I cannot thank him enough. I would highly recommend Joseph to a friend.
Joseph (goes by Lee) arrived on time and immediately got to work. Lee showed me the part that he was replacing and explained the functionality of the sensor to me. I added that my truck would make a strange sound during acceleration and Lee advised that the sound was due to the bad / loose hose on the sensor. Once the new sensor was properly installed, the sound went away.
Diagnosed the issues quickly and made every effort to rectify them as quickly as he could. Over came issues such as the auto shop putting the wrong part in the box and getting a defective part(oddly enough the same part) and having to go back to get a part that works and make my vehicle work.