Krystal communicated effectively. Initially, she didn’t know what she needed to do to fix my broken trunk latch;however, she climbed in the trunk and figured out how to fix the problem.
The dealership told me it would take over an hour. Krystal fixed the trunk in less than an hour.
First time using this service and it did not disappoint. I had an oil change and tire rotation scheduled with Franky and he was EXCELLENT. I work overnight and sleep during the day and Franky was very considerate. He contacted me on his way, let me know when he arrived and worked on my car while I slept. After he was finished he explained all that was done and what I may need before the brutal Chicago winter approaches. He was professional and efficient and I will be referring him and YourMechanic to others.
I booked Robert about an hour and half ahead of time to go see a car I wanted to buy. I wasn't there but Robert made sure to call me to find out who to coordinate with once he got there. He asked about my main concerns first. He was very professional and courteous. He did a very thorough pre-purchase inspection and could elaborate on all the issues I brought up and tested even the convenience items like the sunroof which I didn't think to check in the winter (almost spring). He takes thorough voice notes which are helpful to reference. He called me right after the inspection to discuss all issues and even could throw his two cents in there about how much the car may be worth considering the fixes required. He's honest and won't encourage you to buy a car that needs a lot of work unless it's for a good price. Robert was extremely helpful in my car buying process.