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I cannot even BEGIN to tell you how happy we are with Lucas. He quickly identified the problem, explained the basics of what was going on, and THEN he mentioned that it may still be covered under the manufacturer's warranty. He gave me step by step instructions who to call and what to ask for. As if that wasn't enough, he sat with me and my infant son in my car while I called the dealership to make sure I was asking all the right questions. In the end, he was RIGHT! We got a $400+ repair for free from the dealer!!!! I realize Lucas could have easily just done the repair, made some quick cash and not mentioned the warranty, but what a good and honest guy he is! We have some work we need done on my husband's car and we're totally sold on Lucas and Your Mechanic.
Kenneth is a great mechanic and he knows what he is doing. He is very professional, he called me to let me know he is on his way. I test and drove my car and it seems to be working fine. Kenneth said to call them if any issues.
Ramon was super nice and even gave me his # in case issues come up after the appointment. For this I wanted to give him a better rating. However, issues did come up after the appointment (my engine light keeps coming on and my car keeps overheating) and I did call but I still have not gotten a call back. I have reached out to YourMechanic about this and I have not gotten an answer from them either.
Very efficient and polite Give good reports and helpful