by Mark from Richmond, VA 23237
Luis was friendly and professional. He found the problem with our Jeep Wrangler, which was not easy to do, and told us exactly what part we would need (and it's part number) to get the car fixed. It isn't a part he would have with him, so he couldn't do it right there, but he helped us sort through our options. He also made a point of telling my wife the car is not safe to drive due to its fuel line leak. (She wouldn't listen to me.) Although we're not happy about having to repair a 2020 vehicle, Luis' analysis and information will make it lots easier to get our car fixed permanently.