Marcus showed up an hour early and diagnosed and fixed the problem within a few minutes. The screeching noise along with difficulty turning the steering wheel when first starting up car was the belt tensioner needing adjustment from a previous mechanic who replaced the belt but did not adjust properly. I agreed with his inspection report of what else my car would need. His honesty and integrity is much appreciated. I will be scheduling Marcus to come back for the remaining repairs indicated in his report.
Friendly despite a rough commute to my location in rush hour traffic and after a major snowstorm. He was thorough and answered any questions I had honestly, which helped me learn a bit more about my own car. Finished the job quickly and was professional.
I had scheduled an appointment for Wednesday 12/12 @3:30 pm. I would have preferred an earlier date and time but nothing was available. Alex sent me a message to inquire about completing my service on 12/9 as he had an opening.
He did an excellent job. There was a parts mix up that was not his fault, but he let me know with plenty of notice and showed up on time with the new time table that he gave. He noticed some other problems with my vehicle and pointed them out. He even took the time to get the parts for the new job and complete the work the same day. Would recommend.
I was stuck in a bind since my car would not start and was stuck in an underground parking garage. Maurice called and arrived early. Gave a great assessment and was very forward with pricing. In the end he could not perform the final task of replacing my starter since it will require a lift because of my exhaust system, but he did not charge for the time it took him to find this out. He even offered to help me find the size of Towtruck that would be able to get my car out of the small garage. All in all, he did everything that he could and was nice and prompt in doing so. I would be happy to call on him again if something came up.
Robert was great! He was able to call ahead and confirm that an earlier arrival would be okay. He was knowledgeable and offered good suggestions for additional work needed on my 2005 C230 Mercedes. I will definitely use YourMecanic again.