by Julie from Roselle, IL 60172
I Have to say my experience with Your Mechanic was less than perfect. I did not know what to expect since it was my first time using this company. I received my quote and agreed to it, made my appointment with Franky O. The earliest one was a week off, so I took it. Waited the week and the morning my mechanic was to come received a text saying he was on his way. Then received a text saying it was cancelled and I would have to reschedule. Angry that I had already waited I reluctantly agreed to reschedule with a new mechanic for that Monday since it was Easter weekend and that was the earliest they could get me in and offered a discount for my inconvenience. Thinking everything was set I went on with my day. Then received a call saying there would have to be a price increase for my part. Angered I called to talk to them and received Mitch in costumer service, after explaining again the situation and the feeling that I shouldn't be paying more for the part since they should have already had the part from the morning they were supposed to put it in was ridiculous. Mitch then agreed to lower the price another $10 from the new quote with the discount. It was still more than my original but since I had already waited a week and needed my car and it was lower than going to a shop, I agreed. Here I will tell Mitch that I am sorry that he had to deal with me. I was less than friendly. Jim Steil showed up exactly on time at 7am and put the new part in my car and had it all done by 8:30am. I was extremely pleased with Jim and his work. He was polite and turned my experience with this company around. Honestly this company can thank Jim for making me think that it was all worth it. They said this was very unusual and never really happens, but if it were not for the excellent work Jim and his friendly nature I probably would never call them again. I really hope this was a one time thing because the price was very good and my mechanic was very nice and professional. THANK YOU JIM STEIL!!