Dellano showed up punctually and did a quick inspection to ensure the problem could be corrected. As it turned out, there was an additional piece missing from the assembly that needed to be addressed before the actual serpentine repair could be done. After consulting with me about potential additional costs, he rushed to the nearest part store to get the part. Even accounting for this unexpected issue, the repair was completed successfully within the allotted time. Dellano stayed on until I made sure my car was u and running.