Toby was very personable. I was not able to go with him for the inspection, he was very courteous and accommodating over the phone. He quickly facilitated the rescheduling of our appointment due to last minute changes and made the process seamless. The report was detailed and inline with my own observations when I did my own checks. His professionalism and level of detail allowed me to have an extra sense of security driving off the lot with my car. Thanks Toby, great job!