Ryan did a great job. He is very qualified and ready to answer any questions you may have. Did only the work requested, while at the same time provided recommendations for future work that will need to be done with no "hard sell" pressure to do it now. I was concerned that this "experiment" (first time using a service like this) was going to be a fiasco, but am pleased to say that it was anything but. It was great and I will certainly be using this service, and Ryan in particular for future car maintenance services.