Steve is down-to-Earth, friendly and knowledgeable. He was on time, had everything he needed and was very helpful in answering my questions. He met me at my level of knowledge (not a novice, but not an expert) very readily which was very nice. I would definitely request Steve again in the future for repairs that feel a little over my head.
Very friendly, thorough and open about what our options were, no pressure to do any services he recommended. He was early to the appointment, which was nice compared to many service people that are an hour late.