Chris was very responsible and informed me in plenty of time that he would be here later than expected. Ok with me. Chris showed me the part (steering pump) where it was losing pressure and therefore not getting steering fluid property, causing the car to moan & groan when turning. He analysed it and replaced pump within the allotted time. I made another appointment with Chris to take care of another regular replacement to insure that the car would continually be "ready to roll" whenever I needed.
Thanks to Chris, as it was a professional and timely service call.