Robert

12 years of experience
Washington, DC (Hagerstown, MD)

Robert is currently not taking new appointments.

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on November 12

would have been a 10 but he had to reschedule appointment due to incorrect parts given him from an appointment previous to mine and thus had to cancel mine.


on November 11

Robert never showed up to my very first appointment booked with him on 10/29/20 at 9 am so I had to call the company and inquire as to where he was, and to check and see if he was still coming. Robert finally texted me at 10:17 am informing me that he had cell phone issues. I would have preferred to receive a call a half an hour prior to my appointment or even afterwards so I could have went on about my day without waiting clueless as to if he was going to show. My appointment was then rescheduled for Monday 11/2/20 at 4:39 pm. Once again I encountered the same exact thing. Robert was having cell phone issues once again, but this time he claimed he left it an Uber. This time I was upset and really didn't want my car to be serviced by him at all and requested another mechanic. Unfortunately there was none available so I had to stick with Robert. My appointment was rescheduled a third time on Friday 11/6/20 but this time Robert actually showed up and on time to my surprised. He ended up performing my inspection on the battery installed previously by another mechanic and it turned out to be the issue for my car not starting. Robert turned out to be a very quiet and polite young man and did a good job. I stood outside and wiped down my car as he performed the check on my battery and checked for any other issues in reference to my engine only. He showed me the readings he received from his mechanical device that read the Battery Cells and Alternator, then pointed out how it was my battery and not the Alternator like I assumed. I really did appreciated it. Robert never completed the entire 50 Point Inspection like I was informed, but rather just on the battery to see if it was related to previous services I had received by another mechanic. I was charged for the inspection as if the issues was related to another problem that caused my car not to start and that wasn't the case. My car wouldn't start of even hold a charge after Robert charged it because it was due to the battery so I should not have been charged at all since the service was still under warranty. I had to call for a refund and still right today 11/10/20 I haven't received.


on November 05

Robert was very pleasant. He quickly diagnosed the problem and got my car running again quickly. I would definitely use him again.


on November 05

Prompt arrival, extremely fast service, able to answer all my questions about what was done and if anything else was needed,


on October 07

Robert was communicative as he arrived, and then worked very quickly. A very pleasant experience in general!


on October 07

Excellent service


Services

Car

Subaru WRX

on October 06

Robert did an amazing job. the big plus for me was he came in extra early to work on my car. Very informative. Showed me the old parts that needed to be replaced, and replaced it with OEM/better parts, which gave me a confidence and trust him. Will definitely book an appointment again.


on September 18

Robert was great, showed up on time, was very knowledgeable and friendly and was able to explain exactly what the issues were on my truck, when other prior mechanics could not.


on August 14

Robert was fast and professional and got my battery replaced flawlessly, thanks!


Services

Car

Lexus RX300

on August 13

A true competent and courteous professional.


Services

Car

Subaru Outback

on August 18

Very professional, committed, even during a down pour!


on August 08

Punctual. Knowledgeable. Professional. Empathic, went the extra mile to explain in lay words the mechanical jargon. Excellent manners and customer service oriented. Client’s best interest and safety was always his top priority. From now on your company has in me a client for life. Thanks Robert!!!! 👌🏻


on August 14

Robert was so professional and kept me informed throughout the repairs. Amazing service!!


Services

Car

Infiniti FX35

on August 07

Great work!!!


Services

Car

Acura RDX

on August 07

Robert arrived promptly at the appointed time and started right away to replace the lens on my tail light. He seemed knowledgeable about what needed to be done. He worked quickly and completed the task in less time than was allocated. However, I was pleased with the finished job.


on August 07

Excellent


on July 31

Very good


on July 31

Robert was great, HE has BECOME MY MECHANIC FOR LIFE. thank you Robert, God bless, John Rankins


Services

Car

BMW 330i

on July 29

Great guy. Good communication and very prompt. We'll use him again.


Services

Car

Honda CR-V

on July 30

Robert gave me the top of the line service. He was very professional and deserve to be recognized and appreciated by the company. He went above and beyond to get the job done. What more can a customer ask for? He get's a 200% score from me, job well done.


on November 20

Robert is great! He was friendly, efficient, and did a great job replacing two strut assemblies.


on November 17

Timely and professional


on July 28

Robert is professional and very patient to fix the problem of my car. I am happy about the first experience with YourMechanic. Nice work!


on July 21

Nice


on July 21

Courteous. Works hard. Robert is much appreciated!


on July 14

He was on time, quick to work on my problem and fixed!


on July 18

Outstanding service. Thank you


on July 15

Nice polite person, very knowledgeable!!!


on July 13

Robert was very polite and professional. He quickly identified and fixed the AC issue. He also explained the problem and how he fixed it. I am very pleased and plan to use this service again.


Services

Car

Ford Escape

on July 08

Very quick service. Everything perfect.


Mechanic Rating Summary
5 star
117
4 star
1
3 star
1
2 star
0
1 star
6
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How people describe Robert

Friendly

(106)

Professional

(114)

Competent

(90)

Courteous

(102)

Goes above and beyond

(60)

Knowledgeable

(91)

Expert

(65)

Timely

(93)

This mechanic is fully background checked and approved.


Spoken languages
English

How can we help?

Our service team is available 7 days a week, Monday - Friday from 6 AM to 5 PM PST, Saturday - Sunday 7 AM - 4 PM PST.

1 (855) 347-2779 · hi@yourmechanic.com