by Malcolm from Summerville, SC 29483
I'm a customer service professional with decades of experience. In my opinion, Russ represented your company very well and definitely earned a five star rating. Russ arrived on time for our 7am Saturday morning appointment, greeted me by name, identified himself, completed a detailed inspection to confirm the problem I reported and efficiently handled the repair. Russ made the entire experience seem as if a friend came to my house and repaired my car.