by Randall from Newtonville, MA 02460
After a number of failed previous attempts with other mechanics who did not show up and didn't text or had excuses. Andy did much better. He did not have the parts originally so he missed his earlier appointment, but he did text and explain. That was a plus. When he arrived, with parts, he set to work and worked long and hard on all four brakes rotors and pads. Some of the rotors were hard to get off because of rusted pins. Andy was remarkably and notably patient. He did not ever look act or sound frustrated. He came back and attended to the difficult rusted areas with lubricant, and spent time. He was able to take, process, and work with a couple of suggestions that this car owner had to help loosen rust (having been a chemistry-major). In conjunction with the new suggestions, he was able to make steady and ready progress with the rusted difficult cotter pins. Even though the job had taken longer than expected he was friendly and personable throughout, and insisted on doing the test run, test drive which was useful for having his expertise. He noticed some slight imperfection in the repair and was able to address that. We also noticed some other issues not part of the original brake job description. It was a great plus that he was there to recognize and discuss some other car issues. I was happy that a lot of the notations are compiled online for future reference by this car owner.