4.2
/5
Average Rating
Transparency is at the core of YourMechanic. We know how important your car is to you, and that's why we work hard to make sure that getting your car repaired on-site is easy, professional, and safe.
Showing 5 reviews.
Russell was prompt and professional. He got the job done very quick and thorough.
Russell answered my questions and was very professional and efficient
Really knowlegble and helpful.
Robert was prompt, patient, and very professional. He took the time to explain everything that was being done, and why it was needed without pressure to "pad" the job. He kept me informed on the status of the work; and completed the entire task faster than I anticipated. This was done without compromising the quality of the work
THE MECHANIC WAS WONDERFUL IT IS THE COMPANY AND THE SO CALLED CUSTOMER SUPPORT THATS A JOKE I GOT THE RADIATOR AND ALT. REPLACED. IN THE REPORT THAT I RECEIVED FROM THE MECHANIC VIA EMAIL IT SAYS NOTHING ABOUT HOSES NEEDING REPLACEMENT WHEN THE WORK WAS DONE THAT NIGHT I DROVE TO WORK AND THE CAR WAS OVER HEATING WHEN I FINISHED MY SHIFT I CHECKED THE RADIATOR AND IT WAS EMPTY. NOW CALL ME CRAZY BUT WHEN YOU GET A BRAND NEW PART PUT IN SHOULDN'T THAT PART WORK. WHEN I REVIEWED THE REPORT BY THE MECHANIC IT SAYS NOTHING ABOUT HOSES BUT WHEN I CALLED THE COMPANY THEY ARE TELLING ME THAT MY HOSES ARE BAD. NOW AS FAR AS IM CONCERNED SHOULDN'T THE COSTUMER RECEIVE THE SAME REPORT BECAUSE THE PERSON ON THE PHONE WAS TELLING ME THAT THE REPORT SAID I NEED HOSES REPLACED. MY REPORT SAYS NOTHING ABOUT HOSES AND ACTUALLY SAYS UNDER ENGINE "COOLING SYSTEM- ALL COOLING SYSTEM COMPONENTS EXCELLENT AND UNDER MECHANICS NOTES IT JUST SAYS OK. SO INSTEAD OF HONORING YOUR WARRANTY I GOT THE RUN AROUND WAS TOLD ID GET A CALL FROM WARRANTY DEPT AND NEVER RECEIVED ONE NO ONE CAME OUT TO INSPECT THE CAR TO FIND OUT WHAT WAS WRONG. INSTEAD I WAS MADE TO FEEL LIKE I WAS STUPID AND THEN LIKE I WAS A LIAR AND I HAVE ALL THE REPORTS SENT TO ME TO PROVE I AM NEITHER
