Chuck was great. He came to assist me with the brakes on my 4runner. After a quick inspection of the vehicle, he realized that replacing the brakes would not solve my issue so he declined to install the new brakes to save me money. He then explained what may be the problem and pointed me in the right direction to get it fixed. He also went over everything he noticed in his inspection and further explained how to properly take care of the vehicle. Thanks, Chuck!