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Tavaris listened thoughtfully to a history of the problem, then checked logical possibilities, and found the culprit in a matter of minutes. Coming back to change out the starter and do some much-needed maintenance that I actually asked for, i.e., not trying to sell me stuff, tho did observe some issues I wasn't aware of, which I was glad to add to the list. Tavaris answered questions and explained things well, even tho, as it turned out, he was having a difficult day himself - a nice guy.