5.0
/5
Average Rating
Transparency is at the core of YourMechanic. We know how important your car is to you, and that's why we work hard to make sure that getting your car repaired on-site is easy, professional, and safe.
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This is the second time I've hired Mr. Rodriguez to inspect/repair my vehicle. Overall, I appreciate his honesty, punctuality, amiability, and respectfulness. Although I had originally requested over $330 worth of services, he told me that I didn't need them. He simply charged me for the following services: (1) steering wheel diagnosis, (2) drive belt adjustment, (3) drum brake adjustment, and (4) tire rotation. Notably, when I asked him to clarify the "tire rotation" service (since the tires hadn't been rotated), he explained that the site's system listed it as such on account of him having to remove the tires. However, on the YourMechanic website, it states, "Rotating worn-out tires is of no use since the purpose of tire rotation is to extend the life of tires. If this is the case, the mechanic will not rotate the tires and we will not charge you for the service." So I'm still skeptical about the charge. I also asked him whether he was able to adequately assess the condition of my vehicle by checking only the right side, and once more he addressed my concern in a timely manner by citing his last inspection one and a half years ago. I had driven this particular vehicle 5,000 miles since then, so from his point of view as an expert, it was safe to assume that the other brakes were fine. Nonetheless, based on our previous encounters, his refusal to charge me for services I didn't need, and the enthusiasm he showed in teaching me about cars, I have no reason to distrust him. I appreciate his time as well as his expertise, and I look forward to hiring him again.
